Privacy Policy

1. Introduction

Ridgeline Digital Media LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly, including but not limited to:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, industry, business type)
• Project details and preferences you share through contact forms
• Payment information (processed securely through third-party payment processors)
• Communications with our team (emails, support tickets, chat messages)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information:

• Usage information (pages visited, time spent, links clicked)
• Device information (browser type, operating system, device type)
• IP address and approximate location
• Referring/exit pages and URLs
• Cookie data and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes:

• Providing and improving our services
• Responding to your inquiries and requests
• Sending transactional and service-related announcements
• Marketing and promotional communications (with your consent)
• Analyzing website usage and performance
• Preventing fraud and ensuring security
• Complying with legal obligations
• Personalizing your experience

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure password storage practices
• Regular security audits and updates
• Access controls and authentication measures
• Employee confidentiality agreements

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

6. Third-Party Services

We may share your information with third-party service providers who assist us in operating our website and conducting our business, including:

• Payment processors
• Analytics providers (Google Analytics)
• Email service providers
• Hosting providers
• Customer support platforms

These third parties are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request corrections to inaccurate information
• Right to Deletion: Request deletion of your personal information
• Right to Opt-Out: Opt out of marketing communications
• Right to Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at support@ridgelinedigitalmedia.com.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your information at any time by contacting us.

9. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: